Refund Policy

1. Refund Window and Eligible Orders

A full refund without giving a reason may be requested within 30 days of the first payment. The window starts when the initial payment order is completed, and the ticket submission timestamp in the user panel determines whether the request is timely. No explanation of personal reasons is required, but the order, payment status, and account activity must still undergo necessary verification.

Monthly subscriptions and data packages may both be reviewed as first-payment orders. Monthly subscription data resets each month from the activation date; data packages remain available until used and never expire. Product-specific measurement methods do not change the refund window or create a new refund period automatically.

Renewals, upgrade price differences, and orders purchased separately later are not automatically treated as new first-payment orders. Duplicate charges, abnormal payment statuses, or mismatched amounts are not handled as standard no-questions-asked refunds and will be verified separately against the relevant payment records.

2. Eligible Cases

A first-payment request submitted within the refund window, with completed payment and a verifiable order, may enter refund review. Connection performance depends on the local network, route selection, device system, and access destination; if the actual experience differs from expectations, you may submit a ticket within the refund window without completing troubleshooting first.

Requests involving duplicate orders, unsynchronized payment results, packages not activated according to the order status, or abnormal upgrade-difference records will first be checked against the order and payment transaction. The result may be a correction to the order status or a refund of duplicate or irregular charges, based on the actual payment records.

3. Ineligible Cases or Paused Reviews

Requests submitted after the refund window are not eligible for the first-payment money-back guarantee. The same order cannot be submitted again after a refund has been completed. If a verifiable username, order record, or payment receipt cannot be provided, processing will pause until the required information is supplied.

If an account violates the Terms of Use—including reselling the service, publicly sharing access credentials, disrupting route operations, circumventing metering through abnormal methods to use excessive data, or using the service for unlawful activities—74VPN may pause the refund review and retain relevant records. This restriction applies to abnormal or prohibited use; normal connection frequency, device count, and routine route switching are not grounds for refusal. The service supports unlimited devices.

If you have opened a dispute, chargeback, or other parallel recovery process with the payment provider for the same payment, the ticket will wait until the provider’s status is clear to prevent duplicate refunds. Amounts frozen or returned by the payment provider will not be refunded again by 74VPN.

4. Request Process and Required Information

All refund requests must be submitted through a ticket in the user panel. Open the panel, select the relevant order, explain that you are requesting a refund, and include information that can verify the payment. Do not publicly submit your password or subscription contents, and do not send sensitive information unrelated to the order in a ticket.

Include your username, order identifier, payment method, payment record, and a brief explanation of the refund reason. The reason is used only to locate the order and improve the service; it is not a prerequisite for a no-questions-asked refund. For Alipay or WeChat Pay payments, you may provide the transaction identifier shown in the payment record. For USDT payments, provide an on-chain transaction record that corresponds to the order.

Once the information is complete, the ticket will verify the first-payment time, order amount, payment status, refund history, and account activity in sequence. You can follow the progress in the same ticket. Opening multiple tickets will not change the review order; send additional materials by replying to the original ticket.

5. Original Payment Method and Payment Differences

After a refund is approved, the funds will generally be returned through the original payment route. Alipay and WeChat Pay payments will be handled according to the refund methods supported by the respective payment providers. If the original transaction has closed, the provider restricts refunds to the original route, or additional verification is required, the support team will explain the next steps in the original ticket.

USDT payments follow a different process from Alipay and WeChat Pay. Because on-chain transactions cannot be directly reversed, the refund route is determined using the original transaction record, payment-channel capabilities, and ticket verification results. Provide the necessary compatible receiving information as requested in the ticket; no refund will be sent to an unverified address before the receiving details are confirmed.

After a refund is initiated, the actual posting time depends on the payment provider or blockchain confirmation status. 74VPN does not set a fixed posting date for provider processing. If the ticket shows completion but the refund has not appeared in the payment account, first check the original provider’s billing status, then add the result to the original ticket.

6. Refund Amount and Policy Coordination

Orders that meet the first-payment money-back guarantee requirements will receive a full refund of the amount actually paid for that order. When an upgrade occurs partway through a term, the difference is calculated against the remaining days. If a request involves multiple records before and after an upgrade, the actual order relationships will be verified to avoid duplicate calculations or omissions of amounts already processed.

This policy applies together with the Terms of Use. Refund review covers only the order, payment, and account activity status and does not change the data-processing provisions in the Privacy Policy. Policy updates will not retroactively change completed refund results; pending requests will be verified against the applicable terms at the time of submission and the actual payment records.